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Return & Refund Policy

Return/Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns are up to the sole discretion of the manufacturer and Cool Man Caves. You have 7 days from delivery to issue a return.


To start a return, you can contact us at support@coolmancaves.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note there are no returns for any commercial equipment. All sales are final. Most machines have a 12 month limited warranty - please check the manufacturers guidelines for specific details.

You can always contact us for any return question at support@coolmancaves.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You will be responsible for the cost of returning the item, and need to provide a valid tracking number. Please reach out to us to see if an exchange is possible. 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please note there is a 15% restocking fee for all refunds.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellations

If you wish to cancel your order, please email us at support@coolmancaves.com as soon as possible. There is a 3.5% cancellation fee on all orders. No exceptions.

Please note that depending on the time and date of your order, the shipment may have already been sent out, in which case please view the return policy for the specific manufacturer.

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